Pilots

Airlines would be nowhere without qualified pilots to operate their aircraft, and while you can act as a pilot yourself, you may wish to operate aircraft that require a co-pilot or manage multiple flights simultaenously. Pilot employees can act as co-pilots in any world, however in all worlds except for Thunder they may also operate as the main pilot on a flight, following your orders to get passengers and cargo to its destination even when you cannot be around to handle the aircraft.

All pilots have two main skills, Punctuality and Resistance to stress. In addition they carry a type/class certification list which controls what kind of aircraft they are allowed to operate on.

Punctuality

This skill dictates how reliably your pilot will stick to their schedule, having a low punctuality may lead to delays in departing or arriving at the destination whereas high punctuality pilots are unlikely to suffer noticable delays.

Resistance to Stress

This is a measure of how likely the pilot is to make critical mistakes when challenging conditions, onboard issues or high workloads strike. Just as in the real world, a pilot who has poor ability to handle these situations is likely to make mistakes and these can end up leading to significant damage to the aircraft, perhaps even completely destroying an engine and being forced to make emergency landings.

Certifications

A class certification is just a measure of which kind of aircraft a pilot has been trained to operate. Although in real life this is typically done on an aircraft by aircraft basis (though some aircraft may share a common rating, e.g. an Airbus A318, 319, 320 or 321 are all considered a common rating), in OnAir it has been simplified to general classifications of Aircraft; Gliders, Ultra-Lights, Jets and Heavy Jets, as well as both Single and Multi-Engine versions of Piston Prop and Turbo Prop planes, further split

Flight Attendants

Flight attendants, sometimes also referred to as Cabin Crew, are those on board who are tasked with aiding passengers, providing services such as food and drinks, onboard shopping/duty-free sales and dealing with minor incidents in the cabin (such as a rowdy passenger causing a disturbance).

Much like in real life, there are certain requirements for how many flight attendants a particular flight may require and this is calculated as such:

0 – 12 Passengers require no attendant.

13 – 62 Passengers require a single attendant.

63 – 112 Passengers require two attendants.

And so on, with each multiple of 50 requiring additional attendants. OnAir will tell you on the prepare screen how many attendants you require, but you can quickly reckon this in your own head for hiring purposes by taking the total number of passengers (or seats on your aircraft) subtracting 12 then dividing by 50 and rounding up. E.g. Airbus A320 Neo comes with 195 seats in a max economy configuration.(195-12)/50 = 3.66 which rounds up to 4 therefore max number of attendants is 4.

Flight Attendants also have two skills, Passenger Care and Effectiveness.

Passenger Care

This is a measure of how skilled the attendant is at providing care to any passengers in need, it is essentially a measure of how good their social skills are when dealing with passengers.

Effectiveness

Effectiveness dictates how efficiently an attendant will deal with onboard service or issues. Although a high care skill will benefit a singular passenger, if they take a long time to deal with those tasks, other passengers will become frustrated by the lack of service.

Certification

Much like pilots, Flight attendants need to be trained to handle the layout and scale of particular aircraft and cannot serve on an aircraft till they have the appropriate cert.

Mechanics

Mechanics do all the maintenance and repair work for your aircraft (or others if you are selling workshop services at an FBO!). They reside at your FBOs and perform any scheduled work.

Several mechanics can be assigned to the same FBO for handling several aircraft at the same time and faster maintenance.
All details are available here: https://www.onair.company/expanding-with-fbos/8-4-services/#h-aircraft-maintenance-and-mechanics

Mechanics also have two skills, Precision and Effectiveness.

Precision

Precision is all about how good of a job the mechanic does. The higher their precision, the more aircraft condition will be repaired while they perform maintenance and repairs.

Effectiveness

A mechanics effectiveness is a rating of how quickly they can complete maintenance tasks. A higher effectiveness will result in faster maintenance and aircraft seating reconfigurations.

Class Certification

Much like attendants and pilots, Mechanics also have a class certification dictating which types of aircraft they are trained to perform maintenance on. See the details on pilot certification for more information.