Official Support accessible from here: https://onairhelp.zendesk.com/
Developers will take care of your issues! (Tickets are processed Monday to Friday)
Discord Help Request by the player’s community accessible on our discord: https://discord.com/invite/WY5htXu
Our discord has now thousands of members helping each other and community support. The official tickets platform is not Discord however, but this is a place where we have users helping each other and community helpers who have quick access to devs if many users report the same problem.