Official Support
Accessible here: https://onairhelp.zendesk.com/

Support tickets are handled by our developers every morning from Monday to Friday (except public holidays). The usual response time is within 2 business days.

Discord Community Support
Help requests from the player community are also available on our Discord: https://discord.com/invite/WY5htXu

Our Discord now has thousands of members helping each other. While the official ticket platform is not Discord, it’s a great place to get quick advice and tips from other players. In addition, community helpers have direct access to the devs if many users report the same issue.